Q Certified Vehicle Protection Program
WHAT MAKES A Q CERTIFIED VEHICLE UNIQUE?
- Q Certified vehicles must meet or exceed exacting inspection/reconditioning standards in order to be called a Q Certified vehicle.
- Q Certified vehicles receive a comprehensive vehicle inspection that scrutinizes all major vehicle systems including engine, transmission, drivetrain, brakes, steering, suspension, heating and cooling systems, tires and exhaust system. Q Certified vehicle owners will receive a completed Pre-Owned vehicle inspection report.
- Q Certified dealerships have Used Vehicle Technicians who have completed Q Certified Training on exacting standards, performed comprehensive inspection/reconditioning process.
Quality Standard Inspection
- Q Certified dealerships are randomly evaluated by an independent third party to ensure compliance with the strict Q Certified Standards.
This protection program guarantees that:
- Q Certified Vehicles go through a comprehensive vehicle history evaluation to assure that your Q Certified vehicle does not contain a Department of Motor Vehicle (DMV) reported incidents such as salvage, fire, flood damage, odometer problems or lemon history.
- Q Certified vehicles receive a “clean” vehicle title report.
Nationwide Protection– Your coverage is effective anywhere in the continental U.S. and Canada.
You’re Always Covered– When a repair cannot be made by your Q Certified Authorized Dealership because you are traveling away from home, the Q Certified Administrator can utilize its national corporate credit card to make immediate payment to an authorized repair facility.
Deductible– A $200 deductible per visit will apply.
Coverage– The following selected mechanical components are covered for a period of 2-years or up to 100,000 miles– starting from the vehicle purchase date or up to 100,000 miles on the odometer, whichever occurs first.
Rental Reimbursement– If your vehicle is kept in a repair facility overnight due to a covered repair, we will provide you with car rental coverage.
*Maintenance Requirements– Your vehicle must be serviced receiving all scheduled maintenance as recommended by the manufacturer’s Owners Manual. All Q Certified Authorized Dealerships have professional, factory trained technicians to ensure your satisfaction and peace of mind. As a result, we recommend that you return to your Q Certified Authorized Dealership or their affiliate for all scheduled maintenance.
*Maintenance Record Retention– You must retain copies of all completed repair orders showing the maintenance services performed during the coverage period. Our dealership or dealership affiliate will retain repair order copies on your behalf if that dealership performed the maintenance and/or repairs.
Repair Requirements– You must return to your Q Certified Authorized Dealership or their affiliate for covered repairs. If traveling away from home, you must contact the Q Certified Administrator for directions to the nearest Q Certified authorized repair facility.
*Failure to follow maintenance requirements and maintenance record retention section of the Q Certified Limited Powertrain Warranty may void coverage. QCERT-082 (03/04)
Gasoline Engine- Cylinder block, and all internal lubricated parts including; crankshaft, rod and main bearings, cam bearings, expansion (freeze) plugs, connecting rods, wrist pins, pistons, piston rings, camshaft, cam towerlifters, cylinder head, valves and guides, valve springs, rocker arms (cam followers), pushrods, timing chain housing cover), timing chain and sprockets, timing belts and pulleys, timing belt tensioner, intake and exhaust manifolds, flywheel, balance shaft, harmonic balancer and retainer bolt, crankshaft pulley, valve covers, oil pan, oil pump and pressure relief valve, engine oil cooler hoses, oil filter adapter/housing, engine oil sending unit, engine mounts, water pump, temperature sending unit, thermostat and housing, fuel supply pump, vacuum pump, dipstick and tube, fasteners for the components listed above.
Turbocharged/Supercharged/Rotary/Diesel/ Enhanced Engines- All of the above-listed parts or equivalent plus, turbocharger, waste gate controller, intercooler, hard lines, compressor, clutch and pulley, bypass valve, injection pump, lines, and nozzles.
Automatic- Case and all internal lubricated parts including; oil pump, valve body, torque converter, vacuum modulator, governor, main shaft, clutches, bands, drums, gear sets, bearings, bushings, sealing rings, TV cable, solenoids and electronic shift control unit, transmission mounts, cooler, cooler hoses and hard lines, dipstick and tube, fasteners for the components listed above.
Standard- Case and all internal lubricated parts including main shaft, gear sets, shift forks, synchronizers, bearings, bushings, fasteners for the components listed above.
Transfer Case- (4X4 vehicles)- Case and all internal lubricated parts including, main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, fasteners for the components listed above, electronic and vacuum engagement components.
Front Wheel Drive
Final drive housing, and all internal parts including, carrier case, gear sets, chain and sprockets, bearings, bushings, axle shafts, universal joints, front hub bearings, locking hub assemblies (4X4), driveshaft support, fasteners for the components listed above.
Rear Wheel Drive
Drive axle housing, and all internal lubricated parts including, carrier case, gear sets, bearings, bushings, limited slip clutch pack, axle shafts, rear hub bearings, propeller shafts, universal joints, drive shaft support, fasteners for the components listed above.
Note: For complete information regarding specific details, limitations, and responsibilities, refer to the Q Certified Limited Powertrain Warranty.
Extendable Protection Plan
Q Certified Vehicles qualify for an optional vehicle service contract. For even greater peace of mind, you might want to consider purchasing this optional coverage. It picks up where the limited warranty leaves off, with such valuable benefits as:
- Higher level of coverage and/or extended coverage
- Emergency Roadside Assistance for the term of the vehicle service contract
- Rental Reimbursement for the term of the vehicle service contract
24/7 Roadside Assistance
Road America Auto Assist Program
24/7 Round-The-Clock Assistance
Roadside Assistance Benefits- Pays you up to $50 per occurrence for covered roadside assistance.
Towing Service- When necessary, the member’s disabled vehicle will be towed to the closest Q Certified authorized repair facility.
Flat Tire Assistance- Service consists of the removal of the flat tire and its replacement with the member’s spare tire.
Battery Service- If a battery failure occurs, a jump-start will be applied to start the member’s vehicle.
Lock-Out Assistance- If a member’s keys are locked inside of their vehicle, assistance with be provided in gaining entry into the member’s vehicle.
Gas, Oil, Fluid & Water Delivery Service- An emergency supply of gasoline, oil, fluid, and water will be delivered to any member in immediate need.
Emergency Travel Expense Reimbursement
If a member’s vehicle is disabled due to a covered mechanical failure more than 100 miles from home, the member will be reimbursed up to $1,000 for emergency commercial lodging, meals and transportation expenses.
(See your Q Certified dealership for location restrictions)
Tire Hazard Protection
We will pay the cost to repair up to $50 or, if non-repairable, the cost to replace a damaged tire (up to $250 per tire) if the damage is caused by a road hazard (debris on the road surface or surface condition such as potholes, cracks, and breaks). Coverage remains in effect for one year. During the one-year coverage period, should the tire wear reach 3/32″, the Tire Hazard Protection will be void. The tire replacement reimbursement is prorated based on tire wear.
(See your Q Certified dealership for location restrictions)